Last Updated: September 7, 2026
Thank you for using NEX (hereinafter referred to as “the App”).
This Privacy Policy applies to NEX as offered on PICO, Meta Quest, and other supported VR/XR platforms. We value your privacy and are committed to protecting your personal information. This Policy explains how we process, use, store, and protect information associated with your use of NEX.
By using NEX, you acknowledge that you have read and understood this Privacy Policy.
NEX is a VR/XR video player designed primarily for local processing. To provide its core functionality and comply with applicable platform requirements, we may process the following limited information:
To ensure NEX functions properly on your device, we may access:
Device model and system version
Local storage permissions, used only to read video files you choose to play
Network connection status, used to enable SMB, DLNA, and NEX Link features
Depending on the platform where you use NEX, how you obtained it, and the features you enable, we may process the following information provided by the PICO platform or Meta Horizon platform:
Platform Account Identifier: For example, a PICO User ID or Meta User ID, used to authenticate the current user, verify App or In-App Purchase entitlements, and prevent unauthorized access. We do not use these identifiers for advertising or cross-platform tracking.
In-App Purchase (IAP) and Entitlement Data: For example, the status of a product, order, transaction, or subscription, used to complete or restore purchases, unlock paid features, and verify that an entitlement remains active. We do not receive full payment credentials such as your complete card number; payments are processed by the applicable platform.
Age Group or Purchase Eligibility Information: Processed only when provided by the applicable platform and required for a specific feature, to determine feature or purchase eligibility and comply with platform requirements. Unless separately disclosed, NEX does not ask you to provide your full date of birth.
PICO and Meta independently process information associated with their platform stores, accounts, and payment services under their respective privacy policies. NEX does not control that processing. For details, please review the PICO Privacy Policy and Meta Privacy Policy.
If you choose to submit a crash report or feedback, we may receive:
Crash logs
Technical information related to the App’s running state
Text or messages you voluntarily provide
We use this information only to diagnose problems, respond to your request, and improve product quality, and retain it only for as long as necessary for those purposes.
To maximize user privacy, NEX does not collect, upload, or store the following as part of its video playback functionality:
Your video files or video content
Viewing history or usage patterns
Local network scan results or server lists, including SMB and DLNA results
All media decoding and playback occur on your local device. Your video content and local network scan results are not uploaded to our servers. Purchase or entitlement verification may communicate with the applicable platform service, and crash reports or feedback are sent only when you submit or consent to them.
The App requests certain permissions to provide NEX functionality:
Used solely to locate and play video files stored on your headset.
We do not collect, analyze, or upload the content of those files.
Used to discover media servers and shared folders within your local network.
Scan results and server information are not transmitted outside your local network.
When a USB storage device is connected, NEX may read available video files for playback.
We do not upload files or data from your USB storage device to our servers.
NEX Link allows your headset to access files on your computer over your local network.
File transfers through NEX Link occur only within your local network and are not routed through our external servers.
The App may save certain necessary data locally on your device, including:
Playback preferences
User configuration
Last playback position (optional and can be disabled)
Platform account identifiers and purchase entitlement data are processed only to the extent and for the period necessary to verify or restore purchases, protect security, or comply with applicable platform requirements. Account and order data retained by a platform is managed by that platform under its privacy policy.
You can delete data stored locally by NEX by uninstalling the App or clearing the App’s data in your device settings.
You can manage information associated with NEX in the following ways:
Access and Review: You can review relevant locally saved settings within the App.
Revoke Permissions: You can revoke storage, network, or platform permissions granted to NEX through your headset settings. Some features may no longer function as a result.
Delete Local Data: You can delete locally stored preferences, playback positions, cached platform information, and other local data by uninstalling the App or selecting “Clear Data” in your device settings.
Request Deletion of Data We Process: Contact us at [email protected]. To prevent unauthorized deletion, we may need to verify your identity or relevant platform account identifier. We will handle your request within the period required by applicable law.
Manage Platform Data: If PICO or Meta independently holds the relevant information, please exercise your rights through the account, privacy, or customer support channels offered by that platform.
We use reasonable technical and organizational measures appropriate to the information we process, including:
Processing media content locally
Limiting the purposes for and access to platform data
Preventing unauthorized data collection or disclosure
However, no technology or transmission method can guarantee absolute security in every scenario.
We may update this Privacy Policy to reflect changes to NEX functionality, supported platforms, our data practices, or applicable legal requirements.
The updated Policy will be published on this page, within the App, or through another appropriate channel and will include a new “Last Updated” date. If a change materially affects your rights or how we process information, we will provide additional notice through an appropriate channel.
If you have questions about this Privacy Policy, our data practices, or data deletion, please contact us:
Email: [email protected]